Title: Operational Controller
We have a fantastic opportunity for a permanent Operational Controller to join our team at EMROC in Nottingham – Eric Bellfield House (NG8 6PZ).
This position offers a competitive salary and shift allowance.
Amey delivers Highways Maintenance services in line with contractual requirements, ensuring the safe, efficient and compliant operation of the road network.
The Operational Controller plays a key role in coordinating daily maintenance activities, managing gang deployment, and ensuring works are delivered in line with programme, SLAs and performance targets.
This role supports both planned and reactive works, including emergency response, and requires close liaison with internal teams, the Client and external stakeholders.
The standard hours of work are 12-hour shifts, following a 4 days on / 4 off, then 4 nights on / 4 off rotation.
What You’ll Do:
• Approve draft resource programmes to support effective operational planning
• Manage daily activities of gangs against programme, including direct contact where required
• Ensure delivery is aligned to agreed timescales, SLAs and contractual requirements
• Coordinate with Supervisors in response to on-site or operational issues
• Review suspended and rejected jobs within the Works Management System
• Carry out Level 1 checks of completed jobs, ensuring accuracy of labour, plant, materials and photographic records
• Produce daily and weekly reports on gang activity and operational performance
• Schedule and coordinate emergency and sub-24-hour works, including same-day activities
• Liaise with Supervisors and provide updates on performance
• Review programme quality with Pre-Works Coordinators
• Keep the Client updated on planned work activity
• Liaise with Emergency Services where required
• Maintain communication across all stakeholders to ensure daily performance targets are met
• Deliver and support continuous improvement in service levels
• Maximise productivity through reduction of wasted time, materials and operational costs
Why Join Us?
At Amey, we don’t just offer jobs, we offer opportunities to build fulfilling careers. As one of the top employers recognised by Investors in People, we are committed to your professional growth and wellbeing. Here’s what you can expect when you join our team:
• Competitive Salary: Enjoy a competitive annual salary with the opportunity for review
• Shift Allowance: Additional earnings linked to shift patterns
• Career Growth: Opportunities to develop within operational roles
• Training Opportunities: Access to development and training
• Personal Development Opportunities: Mentoring and structured development programmes
• Pension: Company pension scheme
• Holidays: Minimum 24 days plus bank holidays, with the option to buy additional leave
• Flexible Benefits: Including lifestyle and wellbeing options
• Exclusive Discounts: Access to retail discounts
• Social Impact: Two paid volunteering days per year
What You’ll Bring:
Skills
• Competent in Microsoft Office
• Basic programming and scheduling of work
• Excellent communication skills with ability to liaise with stakeholders
• Ability to work under pressure and make decisions
• High attention to detail in handling and sharing operational information
• Experience working in a fast-paced environment
Experience
• Experience working on a Highways Maintenance contract
• Detailed operational knowledge
• Understanding of emergency and winter service operations
• Experience of planning and coordination
• Previous supervision experience
Behavioural Competencies
• Able to multi-task and prioritise effectively
• Strong interpersonal and communication skills
• Calm under pressure with the ability to make timely decisions
• Analytical approach to improving operational and cost performance
• Proactive, able to anticipate issues
• Focused on delivery and ownership
• Assertive with strong problem-solving skills
If you’re ready to play a key role in operational delivery and support the effective running of the highways network, we’d love to hear from you.
Application Guidance
At Amey, we value a culture of diversity and inclusion. We encourage applications from individuals who are passionate about making a positive impact, regardless of background, gender, race or personal circumstances.
As a Disability Confident Leader, we guarantee an interview to applicants with a disability who meet the minimum requirements for the role.
If you have any questions or require any adjustments during the recruitment process, please contact Chantal Hayes at chantal.hayes@amey.co.uk.